How to use TechHelp


One of the the Technology Help Desks are located in Tri-Towers.

Jimmy Miller

From using a laptop for typing a paper to operating an iPad for some Netflix-watching, you’re going to use technology often in your collegiate career.

Sometimes, however, technology fails. Maybe you need to install hardware for your computer, or try to figure out why your computer isn’t charging anymore. By using one or more of the options Informational Services’ TechHelp provides, you’ll be able to get FlashLine assistance, download free software the university provides (including Microsoft Office), remove viruses and spyware, repair mobile devices or iPads, work with data recovery or further troubleshoot your problems.

Online, you can log into to narrow down the issues with the program’s 24/7 technology support. You can also call the program’s support phone number at 330-672-HELP (4357), or you can visit the Service and Repair Center at the Tri-Towers Rotunda or the College of Business Administration. TechHelp also provides a Tech2You program that brings a representative to most residence halls for basic troubleshooting questions throughout the semester, and the library offers a Technology Help Desk. 

The university also offers approximately 30 workshops throughout the semester to help educate students on anything from Microsoft Word and Excel to protecting your digital identity. Classes often require pre-registration.

Contact Jimmy Miller at [email protected].