CNN — Former One Direction band member Liam Payne has died at age 31 after falling from the third floor of the four-star CasaSur Palermo Hotel in Buenos Aires, Argentina, according to police. The circumstances surrounding his death are still unclear.

Here’s what we know:

911 call: Hotel staff had requested urgent police assistance shortly before Payne fell, according to a 911 call obtained by CNN’s local affiliate Todo Noticias. “We have a guest who is overwhelmed with drugs and alcohol,” the hotel manager said on the call. “He breaks things up. He is tearing the whole room apart.”

The manager said they needed “someone to be sent to us urgently,” as staff didn’t know “if the guest’s life is at risk.”

Hotel staff could not enter the room, where the guest had been staying “for two or three days,” the manager said on the call.

Police rushed to hotel: Pablo Policicchio, communications director for the Buenos Aires Security Ministry, said in a statement to The Associated Press that Payne “had jumped from the balcony of his room.” Police rushed to the hotel in response to an emergency call just after 5 p.m. local time, he said, warning of an “aggressive man who could be under the influence of drugs or alcohol.”

Photos of Payne’s hotel room, released by Buenos Aires police, showed a smashed television.

Authorities are now investigating the circumstances of his death and conducting an autopsy.

Editor’s Note: Help is available if you or someone you know is struggling with suicidal thoughts or mental health matters.
In the US: Call or text 988, the Suicide & Crisis Lifeline.
Globally: The International Association for Suicide Prevention and Befrienders Worldwide have contact information for crisis centers around the world.