College students are constantly surrounded by technology, whether it’s a cell phone, laptop, camera, video recorder, etc. At some point this technology could cause stress or problems for them. Kent State offers help for these issues.

“TechHelp at Kent State University consists of a number of components including Tech at Night, the Tech Spot (located in Tri Towers and in the College of Business Administration opening in Fall 2014) and a library walk-up help desk,” said Director of Communications, Michael Kavulic.

Between the locations and varying hours of operations, there are a number of services students can access including “software and hardware support and repair, virus remediation, 24/7 technology assistance through the web or over the phone,” Kavulic said.

The Tech Spot (http://www2.kent.edu/is/techspot/index.cfm) operates six days a week, hours varying and is certified to provide services for Apple and Dell systems. For hours the Tech Spot is unavailable, Kent State offers Tech at Night.

“The Tech at Night program provides in-person technology support to students living in the residence halls,” Kavulic said.

Information Services trains students to provide a high level of technical knowledge in order to resolve a variety of issues.

George Edmiston, Residential Technology ( http://www.kent.edu/housing/residential-technology) support analyst, works with the Tech at Night program and said the employees “are dedicated to helping students in the residence hall with any technology question.”

The Tech at Night schedule can be found here: http://www2.kent.edu/is/support/helpdesk/index.cfm

 “Information Services strives to create a technology experience at Kent State University that allows students to be academically and socially successful,” Kavulic said.

For quick-assistance, students can access the Tech HelpDesk located next to the reference desk in the library. Basic technology issues like printing, password/login, software and VPN access can be addressed at the desk according to its website.

Hours also vary at the Library desk and can be accessed here: http://www2.kent.edu/is/support/helpdesk/index.cfm

Help is also available through the web at support.kent.edu and over the phone at (330) 672-HELP (4357).

Jay Frye, Director of Service Management in Information Services said the department takes “pride in the work we do to improve the lives of students at Kent.” Students are encouraged to reach out to Information Services with suggestions on improvement.

Library Tech Help Desk

Monday – Thursday: 9am-9pm

Friday: 9am-5pm

Saturday noon- 5p.m.

Sunday: 1pm- 9pm

Taylor Williams is a web and copy editor for the Summer Kent Stater. Contact her at [email protected].