Residence Services uses feedback to improve contract renewal process

Alison Turner

Residence hall contract renewals are new and improved this year to promote quick and easy access.

The contract renewals started Jan. 19 for hall living for Fall 2005 and Spring 2006 semesters. The renewals will last until May 13 at 5 p.m. If the renewal is not completed by May 13, the resident will have to send in a new residence request.

The renewals are online again but with a few adjustments such as different links and e-mail confirmations.

“We use the Web site for the convenience factor,” T. J. Logan, assistant director of Residence Services said.

Residence Services distributed online surveys to students about their experiences from the previous renewals. By using this feedback, Residence Services was able to make the changes desired to ease the process of contract renewals.

Payment options and roommate request links were simplified with the improved renewal. This year, if a student has already paid the required fees, the option to pay will no longer appear. If a student has already been paired with a roommate, that option will also disappear from the screen. These changes may ease the minds of renewing residents.

The Web site for the contract renewals is on its own server.

Reinforcement screens have been added to clarify the contract renewals as legally binding contracts for residents. E-mail confirmations ensure the resident’s understanding of the contract.

Students will no longer be able to sign up for Terrace Hall. It will be closing next year. The displaced students from Terrace Hall became eligible to sign up Friday.